Terms & Conditions

TURN AROUND TIMES

Your order starts when you’ve paid in full, informations required to complete your order (billing and shipping addresses, type of products, quantities, colors, artworks files & fonts, etc.) and proofs have been approved.

The turn around time can be delayed if the elements required are sent with delay.

Mocks-up are emailed after receiving payment and informations. Our current turnaround time is 4-10 Business Days Average + Shipping. depending on quantities, work and finishing service. The turnaround time will be listed on your quote and invoice.

Let us know when placing your order If you have a deadline for your order otherwise we may not be able to accommodate your request. Also, any circumstances out of THE CUSTOM SHIRT CLUB’s control (weather delays, shipping errors by the supplier, etc.) may also require more time and are not included into the initial turn around time estimate.

​ORDER

- CHANGES

Any changes to an order after the order has been approved and has begun its production time will cause further delays. Company information changes (bname, billing, shipping, phone, contact) are out of charge. Artwork changes without graphic needs from THE CUSTOM SHIRT CLUB, are out of charge. Product changes (quantities, sizes, colors,) will be subject to a change fee of $60.00. Making sure the final mockup is exactly what you want when giving approval to optimize turnaround time and cost. Cancellations to an order before approval is given is subject to a 25% restocking fee. Cancellations to an order after approval is given is subject to a 50% restocking fee on all un-printed goods. All printed goods cannot be cancelled and/or refunded.

- CHANGES AFTER PAYMENT

Any change made to your order that is not due to a stock issue on behalf of the stock suppliers will be subject to a change fee of $60.00 in addition to the additional costs to make the changes. Any changes to your order after it has been placed will delay your order, even if you have paid a rush fee and/or have given us a required date. It is very important that you do not place your order until you are certain that’s what you want. Once the process begins, everyone in our shop starts to work on different aspects of the job, changes become costly and time consuming.

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- PRICING VARIATIONS

Prices of our suppliers (garments, shipping…) may change, that's why the same request can be different to an estimate to another. Quotes sent for a job are only good for 15 days from the day the quote is sent. Finalized quotes expire in 15 days from the day of issue. Quotes are also subject to change upon review of the graphic. You will usually receive an estimate within 12 working hours of your quote request.

- ARTWORK REQUIREMENTS & APPROVAL

Our digital printing process can only be as good as the artwork. Although we can work with a variety of files, we recommend 200 DPI (Photoshop) OR Vector (Illustrator) artwork. This will always be the best output possible. We also require for the art to be perfectly sized and scaled (max. 14"x16") to how you want it to look on the final print. (with which we provide templates to assist with this). We can’t be responsible for the final quality of the print due to poor artwork. If we foresee any problems with your artwork, well be sure to inform you. Likewise, if you have questions about your artwork, please ask us before approval of your final mockup so that we can correct these problems before your job is run. Don't hesitate to ask for our graphic service to redraw, correct, clip, retouch your artworks.

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Final mockup is being sent before going to print. This mockup will usually detail the quantities, sizes & color of the goods, image size / placement. This is your chance to change any details of your job. Once approval is given, anything overlooked is not our responsibility. Please ensure that everything is concretely accurate with all details before giving up final approval.

PRODUCT

- PRODUCTS / GARMENTS

All garments are handmade and because of the nature of these conditions, each and every garment has its own unique quality and sometimes, slight damages (including slight inconsistencies in color, size, cut, construction and shade of the garments). Although we try to remove any/all recognizably damaged goods as we print, we aren’t responsible for the occasional oversight of damaged product getting into your batch.

- CARE INSTRUCTIONS

Digital printing is a very delicate process. Although the process printing is permanent, the care of a garment is key to obtaining a lifetime of a beautiful and flawless image. Some keys are: washing inside out in cold water (or no more than 85°F), drying on low heat (or just air drying all together), and if ironing, iron around the stencil to preserve the artwork. We are not responsible for garments that aren’t cared for properly.

- DAMAGES

Although we have many years of experience in digital printing, accidents still happen. We aren’t liable for these small under runs that occur during printing. Usually we try our best to get you the exact number, we aren’t responsible for spoilage for up to 10% per design. When we deliver a shortage of your product, you will never be charged for items that you do not receive. We give a 48-hour window from the time of delivery for the client to inspect their garments for correct quantity and quality control. Please know that after this 48-hour window, our replacement policy expires.

- OUT OF STOCK / BACK ORDERED INVENTORY

THE CUSTOM SHIRT CLUB is not responsible for items that are out of stock or back ordered. While we check items we know to have potential stock issues, all garments are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before using your chosen item.

- GARMENT DISCLAIMER

THE CUSTOM SHIRT CLUB is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We try our hardest to inspect the garments as we print them, but we cannot guarantee each garment. We are not the manufacturers of these garments, so we cannot ensure their construction. We highly recommend ordering 5% extra of each size if an exact count is important.

Some manufacturers over-dye their garments. Over-dying is the process of re-dying a garment after it’s initial manufacturing period. This is done for any number of reasons, including color correction, clearing out of colors that didn’t sell (purple shirts aren’t selling so the manufacturer dyes them black to sell them as black shirts), etc. Because of this factor, THE CUSTOM SHIRT CLUB cannot 100% guarantee exact color consistency on coloring with discharge printing or discharge based services (Premium Standard). This is most noticeable on white ink prints (showing a slight off white tinge), but can sometimes be seen with other colors. If you are concerned about the possibility of over-dying on a garment you are interested in or would like more information or alternate print methods, please contact us. We will be glad to provide you with any information that may help you avoid this issue.

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​PRINTING

- INK COLORS

Our Direct to Garment technology system allows us to prin on CMYK colors, not direct tones such as Pantone. Anyway, giving a Pantone color is also a very good reference to have. The CMYK printing result will be as close as Pantone. Due to differences in colors of computer monitors and variances in dry to wet color choices, the final product might slightly vary from the original artwork. Also, there might be slight variances of color even when reordering items with the same exact ink color (as colors change slightly with every mixed batch).

- DISCHARGE

Through the advancements of modern science, discharge printing has come to be an amazing way to print on dark garments but to keep the super soft feel. Although this is an amazing advancement, there are still some downfalls of this style of printing. Mainly, not all shirts discharge equally, given that each shirt color has slightly different dyes that are used to attain that color on the final product. Because of this, discharge reacts differently to certain colors, leaving it not able to discharge evenly all the way through like other colors. These colors (generally in the green / blue / purple color spectrum) do not discharge well. Also, sometimes there is also a slight rough feel around the ink area after these shirts are printed, due to the pre-treatment we use. This will come right off after the first wash, leaving the shirts very soft with absolutely no ink feel.

- FINE DETAIL

Modern day digital printing has given us the ability to print very fine detail on a variety of mediums. However, there are still certain mediums that prohibit us from being able to replicate this fine detail. These items are usually things that have rough surfaces (canvas tote bags and certain aprons) and any garments made with ribbed, burnout or pique material. (Just remember, the rougher the material, the more difficult fine detail is to achieve). As always, we will always be forthcoming if we feel this will be a problem before going to press with your job.

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- LABEL

When printing inside care labels inside a garment, sometimes the image that is being printed can show thru the garment to the back of the garment (more with lighter colored garments). We take all precautions necessary to not make this happen, but sometimes its inevitable. A dense image that uses more ink used to be printed has a higher chance of showing through. If printing on light garments, its best to keep artwork light and non-detailed to avoid this completely. Also, when trying to print an image on the top center back of a shirt, which is the same place the tag print is located (opposite sides of the shirt), those graphics can conflict and show thru on each other, making it difficult to read each of them. Keep this in mind when organizing the placements of artwork. We only offer tag printing in one ink color per order run for all designs and garments.

- SPECIFIC PLACEMENT MEASUREMENTS

Even though THE CUSTOM SHIRT CLUB’s printers have over 15 years of experience, there is no way to effectively and efficiently measure a distance from the collar on each shirt as each garment is loaded onto the press by hand. If you request a print that is 2” down from the collar, we will use that as a guide and do our best to make sure that all shirts hit that target, but not all shirts will hit exactly at 2”, they may be off by as much as an inch in either direction. This will not be considered a misprint and THE CUSTOM SHIRT CLUB will not reprint or refund these shirts.

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SHIPPING

Customers are responsible for all shipping and handling fees (if applicable). Customer must inform us when placing the order if the order will be shipped to a specific location. We may use a customer provided shipping account. THE CUSTOM SHIRT CLUB cannot be responsible for any shipping delays caused by the shipping company (ex. inclement weather), or for address mistake given by the customer.

GENERAL CONDITIONS

- HOLIDAYS

We are closed for the following holidays : New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, The Day After Thanksgiving, Christmas Eve, Christmas, The Day After Christmas, New Year’s Eve. These days will not be considered operational business days and will not count towards turn around time.

- SATISFACTION CLAUSE

THE CUSTOM SHIRT CLUB will not be responsible for your satisfaction with the garments printed on or the printed artwork. Thanks to individually printing process, we advise you to order 1 item as sample to approve the result. Whether you place an order over $600 (without taxes, shipping, options and graphic service), we will get your sample's money back from it. We are always available to counsel any customer to ensure you pick a garment that matches your needs but we also need you to do your due diligence on the garment choice. If you are unsure of what garment to select, we can gladly order a number of blank samples for you to choose from. The samples will be billed at a per piece rate and shipped without printing. Blank samples will not credit to the cost of your order.

- INTELLECTUAL PROPERTY

Although we do our best to make sure we are only printing imagery that is owned by person ordering the goods, this is impossible to do in all cases. We will never print something that is blatantly infringing on the rights of a copyright holder, but THE CUSTOM SHIRT CLUB will not be responsible for anything related to the infringement of others. Pursuant to Title 17 of the United States Code, Section 512, we have implemented procedures for receiving written notification of claimed copyright infringement and for processing such claims in accordance with such law.

- INDEMNITY

You agree to defend, indemnify and hold THE CUSTOM SHIRT CLUB and its affiliates harmless from and against any and all claims, damages, costs and expenses, including reasonable attorneys’ fees, arising from or relating to your use of the service provided by THE CUSTOM SHIRT CLUB, your violation of this Agreement, or your violation of any rights of another. This agreement shall be governed by the laws of the State of California and, where applicable, by federal law.

THE CUSTOM SHIRT CLUB | TERMS & CONDITIONS, 2021